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The Consumer Complaints Service (CCS) has replaced the Office for the Supervision of Solicitors.

Tuesday 20 April 2004 at 9:01 pm | In News | Post Comment

19th April 2004: The Consumer Complaints Service (CCS) has replaced the Office for the Supervision of Solicitors. The CCS is part of the Law Society.
The CCS deals with complaints about poor service by solicitors and will check to see whether the solicitor’s bill is fair and reasonable (but not if the service involves court proceedings).

It is the reception point for all complaints from the public, but processes only the 10,000 complaints about solicitors’ service received annually.
Professional misconduct by solicitors is dealt with by the Law Society’s Compliance Directorate in its role as a regulator of the solicitors’ profession.

The CCS is monitored by an Independent Commissioner, Sir Stephen Lander, who was appointed in November 2002. His role is to make sure the service works fairly and efficiently. He doesn’t get involved in individual complaints.